The Public Services & Government category is a little-appreciated corner of Yelp. Here is the place for angry rants and glowing reviews of city parks, libraries, the DMV—and, come to find out, Cook County Jail.

A Yelper who had visited a friend being held at the prison complains in her two-star review of a lack of signage: “It’s easy to get lost or open the wrong door and sound the alarm!” She was also unhappy that employees couldn’t help her figure out how to put money into an inmate’s commissary account.

“Bottom line is this is the worst by far, it’s even worse than state prison,” concludes Frank G.’s two-star review of “the county hotel.” “Lesson learned,” he writes. “Keep the license clean, have insurance, drink out of sight of police, don’t start fights, or finish them.”